Help Desk: Immediate assistance for your users

Our Help Desk Services have been specifically designed to help your small and medium sized business provide first-class help desk services to your employees and/or customers at a small business price. We have taken our help desk services and simplified them to meet your small-medium business needs. These packages range from 50 incidents per month to as many as 500 incidents per month.

Application Support: We can provide you and your employees with technical support for standard off-the-shelf software applications and proprietary applications.

Hardware Diagnosis: Our front-line hardware diagnosis and escalation services can include:

  • First-line support for field personnel and their hardware
  • Warranty repair/replacement order processing including submission to a 3rd party service provider or your internal IT department
  • First-line support for internal employees and their hardware
  • Dispatching an on-site technician from your internal IT department or a 3rd party service provider

Network Support: We can provide you with desktop related network support issues and user administration.